/* ==========================================================================
   AI RolePlay — App surfaces: user dashboard (UCP), staff panel, ticket chat
   ========================================================================== */

.app-shell {
  display: grid; grid-template-columns: 268px minmax(0, 1fr); gap: 24px; align-items: start;
  padding-top: calc(var(--nav-h) + 36px); padding-bottom: 40px;
}
.app-side { position: sticky; top: calc(var(--nav-h) + 30px); display: grid; gap: 14px; }
.side-user { padding: 18px; display: grid; gap: 14px; }
.side-user .who { display: flex; align-items: center; gap: 12px; min-width: 0; }
.side-user .who strong { display: block; font-size: 0.98rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.side-user .who small { color: var(--text-muted); }
.side-nav { padding: 8px; display: grid; gap: 2px; }
.side-nav .sep { height: 1px; margin: 6px 8px; background: var(--glass-border); }
.side-nav .label { padding: 10px 12px 4px; font-size: 0.7rem; font-family: var(--font-display); letter-spacing: 0.24em; color: var(--text-faint); direction: ltr; text-align: right; }
.side-link {
  position: relative; display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: 11px;
  font-size: 0.9rem; font-weight: 600; color: var(--text-secondary); transition: all var(--dur) var(--ease-out);
}
.side-link:hover { color: var(--text-primary); background: var(--glass-bg); }
.side-link.is-active { color: var(--text-primary); background: linear-gradient(90deg, transparent, rgba(var(--accent-primary-rgb), 0.12)); }
.side-link.is-active::before { content: ""; position: absolute; inset-inline-start: 0; top: 9px; bottom: 9px; width: 3px; border-radius: 3px; background: var(--accent-primary); box-shadow: 0 0 10px var(--accent-primary); }
.side-link.is-active .icon { color: var(--accent-primary); }
.side-link .pill { margin-inline-start: auto; min-width: 22px; height: 20px; padding: 0 6px; border-radius: 99px; display: grid; place-items: center; font-size: 0.7rem; font-weight: 800; background: rgba(var(--accent-crimson-rgb), 0.2); color: #ffb3c6; }
.app-main { display: grid; gap: 22px; min-width: 0; }
.app-head { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.app-head h1 { font-size: clamp(1.4rem, 1.1rem + 1vw, 1.9rem); }
.app-head p { font-size: 0.92rem; }
@media (max-width: 1024px) {
  .app-shell { grid-template-columns: 1fr; padding-top: calc(var(--nav-h) + 24px); }
  .app-side { position: static; }
  .side-user { display: none; }
  .side-nav { display: flex; overflow-x: auto; gap: 4px; scrollbar-width: none; }
  .side-nav::-webkit-scrollbar { display: none; }
  .side-nav .sep, .side-nav .label { display: none; }
  .side-link { white-space: nowrap; }
  .side-link.is-active::before { top: auto; bottom: 0; left: 12px; right: 12px; width: auto; height: 2px; }
}

/* UCP header */
.ucp-header {
  position: relative; overflow: hidden; padding: clamp(20px, 3vw, 28px);
  display: grid; grid-template-columns: auto 1fr auto; gap: 20px; align-items: center;
  background: radial-gradient(90% 140% at 100% 0%, rgba(var(--accent-tertiary-rgb), 0.18), transparent 55%), radial-gradient(80% 120% at 0% 100%, rgba(var(--accent-secondary-rgb), 0.14), transparent 55%), var(--glass-bg);
}
.ucp-header .ident { display: grid; gap: 8px; min-width: 0; }
.ucp-header .ident h1 { font-size: clamp(1.3rem, 1.1rem + 0.9vw, 1.8rem); }
.ucp-header .tags { display: flex; gap: 8px; flex-wrap: wrap; }
.ucp-header .balance { display: grid; justify-items: end; gap: 6px; }
.ucp-header .balance small { color: var(--text-muted); font-family: var(--font-display); letter-spacing: 0.2em; direction: ltr; }
@media (max-width: 760px) {
  .ucp-header { grid-template-columns: auto 1fr; }
  .ucp-header .balance { grid-column: 1 / -1; justify-items: start; padding-top: 14px; border-top: 1px solid var(--glass-border); }
}
.ucp-cards { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px; }
@media (max-width: 1180px) { .ucp-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 640px) { .ucp-cards { grid-template-columns: 1fr; } }
.ucp-card { padding: 22px; display: grid; gap: 14px; align-content: start; }
.ucp-card .top { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.ucp-card .top h3 { display: flex; align-items: center; gap: 10px; font-size: 0.95rem; color: var(--text-secondary); font-weight: 700; }
.ucp-card .big { font-size: 1.35rem; font-weight: 800; color: var(--text-primary); }
.ucp-card .foot { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 4px; }
.list-rows { display: grid; }
.list-rows a, .list-rows > div { display: flex; align-items: center; gap: 12px; padding: 12px 4px; border-bottom: 1px solid rgba(255, 255, 255, 0.05); font-size: 0.9rem; color: var(--text-secondary); }
.list-rows > :last-child { border-bottom: 0; }
.list-rows a:hover { color: var(--text-primary); }
.list-rows .grow { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ── Ticket chat ───────────────────────────────────────────────────────── */
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 20px; align-items: start; }
@media (max-width: 1100px) { .ticket-layout { grid-template-columns: 1fr; } }
.chat { display: grid; grid-template-rows: auto 1fr auto; height: min(74vh, 780px); min-height: 460px; overflow: hidden; padding: 0; }
.chat-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--glass-border); background: rgba(255, 255, 255, 0.02); }
.chat-head .title { display: grid; gap: 2px; min-width: 0; }
.chat-head .title strong { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.live-flag { display: inline-flex; align-items: center; gap: 7px; font-size: 0.72rem; font-weight: 700; color: var(--text-muted); font-family: var(--font-display); letter-spacing: 0.16em; direction: ltr; }
.live-flag i { width: 7px; height: 7px; border-radius: 50%; background: var(--text-faint); }
.live-flag.is-live { color: var(--success); }
.live-flag.is-live i { background: var(--success); box-shadow: 0 0 8px var(--success); animation: pulse-opacity 1.6s infinite; }
.live-flag.is-polling { color: var(--warning); }
.live-flag.is-polling i { background: var(--warning); }
.chat-scroll { overflow-y: auto; padding: 22px 20px; display: flex; flex-direction: column; gap: 14px; scroll-behavior: smooth; overscroll-behavior: contain; }
.msg { display: flex; gap: 10px; align-items: flex-end; max-width: 82%; animation: msg-in var(--dur-slow) var(--ease-out) both; }
.msg .avatar { --size: 32px; border-radius: 10px; }
.msg-bubble { padding: 11px 15px; border-radius: 16px; background: rgba(255, 255, 255, 0.06); border: 1px solid var(--glass-border); display: grid; gap: 4px; min-width: 0; }
.msg-bubble .meta { display: flex; align-items: center; gap: 8px; font-size: 0.74rem; color: var(--text-muted); }
.msg-bubble .meta strong { color: var(--text-primary); font-size: 0.8rem; }
.msg-bubble .body { white-space: pre-wrap; overflow-wrap: anywhere; color: var(--text-primary); font-size: 0.93rem; line-height: 1.85; }
.msg.is-mine { align-self: flex-start; flex-direction: row; }
.msg.is-mine .msg-bubble { background: linear-gradient(140deg, rgba(var(--accent-tertiary-rgb), 0.26), rgba(var(--accent-primary-rgb), 0.14)); border-color: rgba(var(--accent-primary-rgb), 0.28); border-start-start-radius: 6px; }
.msg.is-other { align-self: flex-end; flex-direction: row-reverse; }
.msg.is-other .msg-bubble { border-start-end-radius: 6px; }
.msg.is-staff:not(.is-mine) .msg-bubble { background: linear-gradient(140deg, rgba(var(--accent-secondary-rgb), 0.2), rgba(255, 255, 255, 0.04)); border-color: rgba(var(--accent-secondary-rgb), 0.3); }
.msg.is-internal .msg-bubble { background: rgba(var(--warning-rgb), 0.08); border: 1px dashed rgba(var(--warning-rgb), 0.45); }
.msg.is-internal .meta::after { content: "یادداشت داخلی"; color: var(--warning); font-weight: 700; }
.msg.is-new .msg-bubble { box-shadow: 0 0 0 1px rgba(var(--accent-primary-rgb), 0.4), 0 0 30px -10px rgba(var(--accent-primary-rgb), 0.6); }
.chat-day { align-self: center; font-size: 0.72rem; color: var(--text-faint); padding: 4px 12px; border-radius: 99px; background: rgba(255, 255, 255, 0.03); }
.composer { border-top: 1px solid var(--glass-border); padding: 12px; display: grid; gap: 8px; background: rgba(5, 7, 11, 0.35); }
.composer-row { display: flex; align-items: flex-end; gap: 10px; }
.composer textarea { flex: 1; min-height: 50px; max-height: 180px; resize: none; }
.composer .opts { display: flex; align-items: center; gap: 14px; font-size: 0.8rem; color: var(--text-muted); }
.composer-closed { padding: 18px; text-align: center; color: var(--text-muted); border-top: 1px solid var(--glass-border); font-size: 0.9rem; }
.new-reply-pill { position: sticky; bottom: 0; align-self: center; }

/* ── Staff panel ───────────────────────────────────────────────────────── */
.staff-shell .side-link.is-active { background: linear-gradient(90deg, transparent, rgba(var(--accent-secondary-rgb), 0.16)); }
.staff-shell .side-link.is-active::before { background: var(--accent-secondary); box-shadow: 0 0 10px var(--accent-secondary); }
.staff-shell .side-link.is-active .icon { color: var(--accent-secondary); }
.staff-badge { display: inline-flex; align-items: center; gap: 8px; font-family: var(--font-display); font-size: 0.72rem; font-weight: 700; letter-spacing: 0.24em; color: var(--accent-secondary); direction: ltr; }
.metric-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; }
@media (max-width: 1180px) { .metric-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 520px) { .metric-grid { grid-template-columns: 1fr; } }
.metric { padding: 20px; }
.check-list { display: grid; gap: 8px; }
.check-item { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border-radius: 12px; background: rgba(255, 255, 255, 0.03); border: 1px solid rgba(255, 255, 255, 0.05); font-size: 0.9rem; }
.check-item .ic { width: 28px; height: 28px; border-radius: 9px; display: grid; place-items: center; flex: none; background: rgba(255, 255, 255, 0.06); color: var(--text-muted); }
.check-item.is-ok .ic { background: rgba(var(--success-rgb), 0.15); color: var(--success); }
.check-item.is-fail .ic { background: rgba(var(--danger-rgb), 0.15); color: var(--danger); }
.check-item .txt { display: grid; gap: 2px; min-width: 0; }
.check-item .txt small { color: var(--text-muted); direction: ltr; text-align: right; unicode-bidi: plaintext; overflow-wrap: anywhere; }
.form-inline { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; }
.form-inline .field { flex: 1 1 160px; }
.danger-zone { border-color: rgba(var(--danger-rgb), 0.25); }
.setting-row { display: grid; grid-template-columns: 240px 1fr; gap: 20px; padding: 16px 0; border-bottom: 1px solid rgba(255, 255, 255, 0.05); align-items: start; }
.setting-row:last-child { border-bottom: 0; }
.setting-row .meta { display: grid; gap: 2px; }
.setting-row .meta code { color: var(--text-faint); font-size: 0.74rem; direction: ltr; text-align: right; }
@media (max-width: 760px) { .setting-row { grid-template-columns: 1fr; gap: 8px; } }

@keyframes msg-in { from { opacity: 0; transform: translateY(10px) scale(0.98); } to { opacity: 1; transform: none; } }
@keyframes auth-zoom { to { transform: scale(1.12) translate3d(-1%, -1%, 0); } }